At Starppay, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, our refund policy provides guidelines for requesting a refund.
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within [number of days, 7 days] from the date of receipt.
The product must be in its original condition and packaging, with all tags and labels intact.
Proof of purchase, such as a receipt or order number, must be provided.
To initiate a refund: Contact our customer support team at [starppay@gmail.com] to request a return authorization.
Ship the product back to us using a traceable shipping method. The return shipping cost is the responsibility of the customer unless the return is due to an error on our part.
Once we receive and inspect the returned product, we will process your refund.
If you wish to cancel an order:
Contact our customer support team as soon as possible at [starppay@gmail.com]. Cancellations can only be processed before the order has been shipped.
If the order has already been shipped, you will need to follow our return process to receive a refund.
For canceled orders that have not been shipped, a full refund will be issued to the original payment method. Refunds are typically processed within [ 5-7 business days].
Shipping and handling fees are non-refundable. If you receive a refund, the original shipping and handling fees will not be included in the refund amount.
For any questions or concerns regarding refunds and cancellations, please contact our customer support team at [starppay@gmail.com].